Important considerations concerning cruise calls

We have handled hundreds of cruise calls, in both Malmø and Copenhagen, since 2005 —every ship has different needs and demands, and the clientele differs greatly from ship to ship. The thing that hurts an operation the most is the notion that a cruise call can be standardized. There needs to be a structure in place, and you need to consider the best flow for guests, luggage and provision—this is important, but is so far from the whole story.

The best way to manage a turn is to have competent people in every position. People who are capable and empowered to assess and make decisions. We often intellectualize what the best approach is and we get industry experts to give us a road map or cookbook, so we know what to do. Our approach differs from this perspective. We believe that we need to assess your unique starting point and work from there. Assess the location we are working with, the people that are going to do the work, and make that the starting point for our business case and your future strategy.

We will create a conceptual strategy with you, but the real work starts when the ship arrives. This is where the plan gets tested, the people get trained and we can assess what we can do better. This is the foundation for our approach. We go beyond the consultant report and guide and train your staff from the first call until you are satisfied with the status of the operation, and the service level of your staff.